Privacy
CrystalNet is committed to protecting your privacy. You can visit most pages on our site without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this privacy statement explains data collection and use in those situations. This privacy statement only applies to www.crystal-net.co.uk; it does not apply to other online or offline CrystalNet sites, products or services. Please read the complete CrystalNet privacy statement.
Collection of your Personal Information
We will ask you when we need information that personally identifies you (personal information) or information that allows us to contact you. Generally, this information is requested when you are registering a system, before entering a site or when purchasing and/or registering CrystalNet products. Personal information collected by www.crystal-net.co.uk often is limited to e-mail address, language, country or location, but may include other information when needed to provide a service you requested. For example: If you choose a service or transaction that requires payment, we will request personal information necessary for billing and/or shipping, such as: name, address, telephone number, and credit card number. When you buy and install a new product, we may ask you to register your purchase electronically. We keep this registration information on file with any information you've already given us on previous visits to our Web site. This information may include: your IP address, browser type, operating system, domain name, access times and referring Web site addresses. CrystalNet also collects information about which pages our customers visit within www.crystal-net.co.uk This site visitation data is identified only by a unique ID number, and it is never linked with personal information unless a user consents as described below. Use of your Personal Information We use your personal information for the following purposes:
1. To ensure our site is relevant to your needs.
2. To help us create and publish content most relevant to you.
3. To alert you to product upgrades, special offers, updated information and other new services from CrystalNet Design, if you so request.
To allow you access to limited-entry areas of our site as appropriate. In some limited-entry sections of www.crystal-net.co.uk, with your approval, we will combine site-visitation data with your personal information in order to provide you with personalized content. If you decline permission, we will not provide you the personalized service and won't merge your personal information with site-visitation data. We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose. CrystalNet may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on CrystalNet or the site; (b) protect and defend the rights or property of CrystalNet and its family of Web sites, or (c) act in urgent circumstances to protect the personal safety of CrystalNet employees, users of CrystalNet products or services, or members of the public. Your information may be stored and processed in the United Kingdom or any other country in which CrystalNet or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. CrystalNet abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
Control of your Personal Information
When you register, or otherwise give us personal information, CrystalNet will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above. CrystalNet may send out periodic e-mails informing you of technical service or security issues related to a product or service you requested, or confirming you requested a product or service. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service you have chosen.
Access to your Personal Information
We will provide you with the means to ensure that your personal information is correct and current. Security of your Personal Information CrystalNet is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities. When we transmit sensitive information (such as a credit card number) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Use of Cookies
When someone visits the site, a cookie is placed on the customer's machine (if the customer accepts cookies) or is read if the customer has visited the site previously. One use of cookies is to assist in the collection of the site visitation statistics described above. We also use cookies to collect information on which newsletter links are clicked by customers. This information is used to ensure we are sending information customers want to read. It is collected in aggregate form and never linked with your personal information. Web beacons, also known as clear gif technology, or action tags, may be used to assist in delivering the cookie on our site. This technology tells us how many visitors clicked on key elements such as links or facilities on a www.crystal-net.co.uk web page. We do not use this technology to access your personally identifiable information on www.crystal-net.co.uk; it is a tool we use to compile aggregated statistics about www.crystal-net.co.uk web site usage. We may share aggregated site statistics with partner companies but do not allow other companies to place clear gifs on our sites. If you choose to not have your browser accept cookies from the www.crystal-net.co.uk web site, you will be able to view the text on the screens, however you will not experience a personalized visit nor will you be able to subscribe to the service offerings on the site.
Enforcement of this Privacy Statement
If you have questions regarding this statement, you should first contact CrystalNet by e-mail. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at their Web site, http://www.truste.org/users/users_watchdog.html. TRUSTe will serve as a liaison with CrystalNet to resolve your concerns.
Changes to this Statement
CrystalNet will occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this statement, CrystalNet will notify you by placing prominent notice on the Web site.
Contact Information
CrystalNet welcomes your comments regarding this privacy statement, please contact us by e-mail, or postal mail.
|